Privacy Policy

Information you provide directly

• Contact information: name, email address, mobile phone number, delivery address
• Booking details: event date, rental items selected, delivery zone, special requests
• Payment information: processed securely through our payment provider (Stripe) — we do not store full credit card numbers on our own servers
• Communications: messages you send us via email, contact forms, phone calls, or text (SMS)
• Reviews and testimonials: if you choose to submit a review or allow us to feature your feedback

Information collected automatically

• Device and usage data: IP address, browser type, pages visited, time spent on pages, referring website
• Cookies and similar technologies: used for site functionality, analytics, and (if applicable) advertising — see Section 5
• Approximate location: derived from your IP address or provided delivery address, used to determine your delivery zone and applicable pricing

Information from third parties

• Payment confirmation data from our payment processor (Stripe)
• Delivery/mapping data from third-party map providers used to calculate delivery zones
• Analytics data from tools such as Google Analytics or Meta (Facebook/Instagram) Pixel, if enabled on our Site

We use the information we collect to:

• Process and confirm bookings, deliveries, and payments
• Communicate with you about your reservation, including delivery windows, weather-related rescheduling, and receipts (see our SMS Messaging Policy for text-specific consent and opt-out details)
• Calculate delivery zone pricing based on your address
• Respond to customer service inquiries
• Send promotional offers or marketing communications, only if you have opted in
• Improve our website, services, and customer experience
• Detect and prevent fraud, abuse, or security incidents
• Comply with legal obligations, including tax and insurance recordkeeping

We do not use automated decision-making or profiling that produces legal or similarly significant effects about you.

We do not sell your personal information. We share information only in the following circumstances:

• Service providers: companies that help us operate our business, including our payment processor (Stripe), SMS/texting platform, booking/scheduling software, email service provider, and website hosting provider. These providers are authorized to use your information only as necessary to provide services to us.
• Insurance and legal purposes: if required to process a damage or injury claim under our Bounce Assurance program or general liability coverage
• Legal compliance: if required by law, subpoena, court order, or to protect the rights, property, or safety of our company, customers, or the public
• Business transfers: if we are involved in a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction, subject to standard confidentiality protections
• With your consent: for any other purpose disclosed to you at the time of collection

We do not share your mobile phone number or SMS opt-in status with third parties for their own marketing purposes.

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including:

• Booking and payment records, retained as needed for accounting, tax, and insurance purposes
• Customer communications, retained to support future service and dispute resolution
• Marketing opt-in data, retained until you opt out or request deletion

You may request deletion of your information at any time, subject to our legal recordkeeping obligations (see Section 7).

Our Site may use cookies and similar technologies to:

• Keep our booking calendar and checkout process functioning properly (essential cookies)
• Understand how visitors use our Site (analytics cookies, e.g., Google Analytics)
• Measure the effectiveness of our advertising, if we run paid ads (advertising cookies, e.g., Meta Pixel)

You can control cookies through your browser settings, including blocking or deleting them. Disabling essential cookies may affect your ability to complete a booking on our Site.

Our services are intended for use by adults booking rentals for events that may be attended by children. We do not knowingly collect personal information directly from children under 13 through our Site. If you believe a child has provided us with personal information without parental consent, please contact us at info@bouncepartyevents.com and we will delete it promptly.

Depending on your state of residence, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate personal information
• Delete your personal information, subject to legal recordkeeping exceptions
• Opt out of the sale or sharing of personal information (we do not sell personal information)
• Opt out of targeted advertising, if applicable
• Non-discrimination for exercising any of these rights

Residents of California, and other states with comparable privacy laws, may exercise these rights by contacting us at info@bouncepartyevents.com. We will respond to verifiable requests within the timeframe required by applicable law.

Do Not Sell or Share My Personal Information: We do not sell personal information and do not share it for cross-context behavioral advertising in a manner that would require an opt-out mechanism under applicable law. If this changes, we will update this Policy and provide the required opt-out tools.

We use reasonable administrative, technical, and physical safeguards to protect your personal information, including secure payment processing through Stripe (which is PCI-DSS compliant) and access controls on our internal systems. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Our Site may contain links to third-party websites (such as social media pages or payment providers). We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies separately.

Our text messaging practices, including consent, opt-out, and message frequency, are governed by our separate SMS Messaging Policy. Text messaging originator opt-in data and consent are not shared with third parties for promotional or marketing purposes unrelated to Bounce, Parties & Events LLC.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our Site or services after changes are posted constitutes acceptance of the updated Policy.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

Bounce, Parties & Events LLC
Email: info@bouncepartyevents.com
Website: bouncepartyevents.com