Legal & Policies
Bounce Assurance
Every order can be protected with Bounce Assurance — one simple add-on that covers accidental damage across your whole rental, so a birthday-party mishap never turns into a bill.
Last updated: August 20, 2026
Party hard,worry less
Bounce Assurance is the easiest way to protect your rental. One simple add-on covers accidental damage across your whole order — so you can focus on the fun, not the "what-ifs."
A quick 1-minute watch before you book.
Choose your coverage
Add Bounce Assurance for one flat rate at checkout, or skip it and hold a refundable deposit instead. Either way, you're covered — pick whichever fits how you'd rather pay.
Bounce Assurance
of your total order
- Covers your entire order — bounce houses, slides, concessions & more
- Protects against accidental rips, stains, and damage from normal use — inside and outside the unit
- Repair or replacement costs covered up to $2,000
- No deposit, no hold on your card, nothing to remember to release
- Charged once, at booking — done
Pre-selected at checkout. Uncheck anytime to switch to the deposit option below.
Refundable Deposit
security deposit
- No Bounce Assurance fee added to your order
- Card authorized 1–2 days before drop-off — not charged upfront
- Released in full within 48 hours if the order comes back undamaged
- Any damage is deducted from the deposit instead of a separate bill
- If repair or replacement costs exceed $100, you're responsible for the remaining balance, charged to the card on file
A hold, not a charge — funds are only taken if there's damage to cover. Damage costs beyond $100 will be billed separately.
The fine print, made clear
Covered: everyday accidents. Not covered: things that are easy to avoid.
Covered
Up to $2,000 in repair or replacement costs
Bounce Assurance covers eligible accidental damage across your entire order, up to $2,000.
Everyday marks
- +Minor food and drink stains, inside or outside the unit
- +Dirt, grass stains, and marks from normal play
- +Odors or light staining from typical kid use
- +Small pen, marker, or crayon marks from kids' normal play
- +Water spots or light mildew smell from normal outdoor setup
Normal wear and tear
- +Accidental rips or tears from normal bouncing/play use
- +Normal wear on zippers, Velcro, or seams from typical use
- +Sun/UV fading from a normal rental period
- +Minor color transfer from clothing (non-permanent)
- +Minor deflation or air loss from normal use (not from punctures)
- +Loose stitching or seams from ordinary bounce wear
On us, not you
- +Minor scuffing from our own setup/takedown crew
- +Pre-existing wear noted on your delivery checklist
Not Covered
Bringing in the wrong things
- –Pets, shoes, or sharp objects (keys, jewelry, zippers) in the unit
- –Silly string, gum, face paint, hair dye, or dark/colored drinks that cause permanent staining
- –Tape, staples, pins, or decorations attached directly to the unit
- –Bug spray, sunscreen, or oils transferred onto the material
Misusing the equipment
- –Climbing on netting, walls, or straps instead of normal use
- –Hosing down or wetting a "dry"-only unit
- –Overloading capacity or adult use on kids-only units
- –Extension cord or generator misuse (if applicable)
Handling and setup
- –Dragging, sliding, or moving the unit across pavement, gravel, or rough surfaces
- –Improper or unauthorized anchoring/staking that tears the material
Not covered under any policy
- –Theft of the unit or equipment
- –Intentional damage
- –Smoking, open flames, or fireworks near the unit
- –Weather damage if storm/high-wind instructions weren't followed
Simple rule to remember: No shoes, no pets, no sharp objects, and nothing dragged across the unit — inside or out.
How it works
No surprises — here's exactly when each charge or hold happens, start to finish.
At booking
Rental price, delivery fee, and Bounce Assurance (if selected) are charged in full.
1–2 days before drop-off
If Bounce Assurance was declined, the $100 refundable deposit is authorized on your card.
Pickup & inspection
Our team checks the equipment when we pick everything up after your event.
Within 48 hours
Deposit is released if undamaged, or partially or fully captured to cover repair costs, with photo documentation provided.
Common questions
Bounce Assurance — 10% of total order
Accidents happen — that's what Bounce Assurance is for. This optional protection covers accidental damage from normal use across your entire rental order (bounce houses, slides, concessions, and other equipment), inside and outside the unit, up to $2,000 in repair or replacement costs, so a bounced ball or a birthday-party mishap doesn't turn into a bill.
Bounce Assurance does not cover: theft of the unit; intentional damage; damage caused by pets, shoes, or sharp objects (keys, jewelry, zippers) inside the unit; silly string, gum, face paint, hair dye, or dark/colored drinks that cause permanent staining; decorations taped, pinned, or stapled to the unit; bug spray, sunscreen, or oil residue; open flames or smoking near the unit; dragging or sliding the unit across pavement or rough surfaces; improper anchoring; overloading capacity or adult use on kids-only units; or weather-related damage if posted storm/high-wind instructions weren't followed.
Refundable Deposit — $100
Renters who decline Bounce Assurance will be required to provide a refundable $100 security deposit, authorized on the card provided 1–2 days before drop-off and released within 48 hours of pickup, provided the unit is returned undamaged. If repair or replacement costs exceed $100, the renter is responsible for the full remaining balance, which will be charged to the card on file.
This applies regardless of whether Bounce Assurance's $2,000 cap or the deposit option was selected — Bounce Assurance limits your maximum exposure to $2,000; the deposit option does not limit your liability for the actual cost of repair or replacement.
Ready to book worry-free?
Add Bounce Assurance at checkout — one click, whole order covered.
Start Your BookingQuestions about this policy?
Our team is happy to walk you through anything on this page.